Comments on: MyLife: Brilliantly underwhelming customer service http://jnarvey.com/2008/01/17/mylife-brilliantly-underwhelming-customer-service/ The essays, nerdy updates and literary adventures of Jonathon Narvey Tue, 22 May 2012 19:09:47 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Tinker http://jnarvey.com/2008/01/17/mylife-brilliantly-underwhelming-customer-service/comment-page-1/#comment-429 Tinker Sat, 23 Feb 2008 04:57:28 +0000 http://jnarvey.com/?p=265#comment-429 No, they don't pay well. When someone is making $11 an hour without benefits, exactly how much knowledgeable expertise can/do you expect? Leadership in these stores is sorely lacking. Nothing in this environment is conducive to employee longevity (much as their website crows about how long employees stay with them - the turnover is constant). Very, very low-rent type of workplace. Some of the sales people at LD are extremely nice and professional, not that LD notices them, or cares. It's about profit - period. Anything they may lead you to believe about 'benefits' is b.s. Just a goofy place to expect talented salespeople who'll happily work for next to nothing, you know, because it's so important that this is a Canadian owned company, or some such... No, they don’t pay well. When someone is making $11 an hour without benefits, exactly how much knowledgeable expertise can/do you expect? Leadership in these stores is sorely lacking. Nothing in this environment is conducive to employee longevity (much as their website crows about how long employees stay with them – the turnover is constant). Very, very low-rent type of workplace. Some of the sales people at LD are extremely nice and professional, not that LD notices them, or cares. It’s about profit – period. Anything they may lead you to believe about ‘benefits’ is b.s. Just a goofy place to expect talented salespeople who’ll happily work for next to nothing, you know, because it’s so important that this is a Canadian owned company, or some such…

]]> By: Raul http://jnarvey.com/2008/01/17/mylife-brilliantly-underwhelming-customer-service/comment-page-1/#comment-428 Raul Tue, 12 Feb 2008 16:54:01 +0000 http://jnarvey.com/?p=265#comment-428 It is indeed upsetting. Now, shocking? Not really. I have seen worse (here in Vancouver). But it's kind of surprising to see someone take a job in customer service and THEN not care enough for their customers. It is indeed upsetting. Now, shocking? Not really. I have seen worse (here in Vancouver). But it’s kind of surprising to see someone take a job in customer service and THEN not care enough for their customers.

]]> By: Monica Hamburg http://jnarvey.com/2008/01/17/mylife-brilliantly-underwhelming-customer-service/comment-page-1/#comment-427 Monica Hamburg Tue, 12 Feb 2008 09:30:53 +0000 http://jnarvey.com/?p=265#comment-427 Wow. I can't believe they made YOU get back in line to correct THEIR error. I've been in similar scenarios too and sometimes am too confused/stunned/amazed to actually point out the absurdity of the interaction. Wow. I can’t believe they made YOU get back in line to correct THEIR error. I’ve been in similar scenarios too and sometimes am too confused/stunned/amazed to actually point out the absurdity of the interaction.

]]> By: Larry http://jnarvey.com/2008/01/17/mylife-brilliantly-underwhelming-customer-service/comment-page-1/#comment-426 Larry Sun, 20 Jan 2008 04:20:30 +0000 http://jnarvey.com/?p=265#comment-426 Sticking to your guns in that situation while very frustrating, is the right thing to do. You should never have to pay more than the sticker price regardless of what a computer says. As for not caring - it's prevalent everywhere. Few service people are willing, or worse, even aware of the concept of taking ownership of the job at hand. I expect there will be automatice tellers there soon. Sticking to your guns in that situation while very frustrating, is the right thing to do. You should never have to pay more than the sticker price regardless of what a computer says.

As for not caring – it’s prevalent everywhere. Few service people are willing, or worse, even aware of the concept of taking ownership of the job at hand.

I expect there will be automatice tellers there soon.

]]> By: Facebook » MyLife: Brilliantly underwhelming customer service http://jnarvey.com/2008/01/17/mylife-brilliantly-underwhelming-customer-service/comment-page-1/#comment-425 Facebook » MyLife: Brilliantly underwhelming customer service Fri, 18 Jan 2008 07:33:11 +0000 http://jnarvey.com/?p=265#comment-425 [...] Currents wrote an interesting post today on MyLife: Brilliantly underwhelming customer serviceHere’s a quick excerpt Normally I like to keep customer service rants to myself - mostly because I just assume NO ONE CARES. But since none other than media master Tod Maffin has chosen to take a shot at the genre with an excellent hit job on London Drugs, I feel entitled to vent about an experience that took place shortly after the New Year began. I walk into Best Buy, pick out a computer mouse for $15 and head to the cash register. The price comes up as $20. ME: “Oh, um, could you run a quick price check on that? [...] [...] Currents wrote an interesting post today on MyLife: Brilliantly underwhelming customer serviceHere’s a quick excerpt Normally I like to keep customer service rants to myself – mostly because I just assume NO ONE CARES. But since none other than media master Tod Maffin has chosen to take a shot at the genre with an excellent hit job on London Drugs, I feel entitled to vent about an experience that took place shortly after the New Year began. I walk into Best Buy, pick out a computer mouse for $15 and head to the cash register. The price comes up as $20. ME: “Oh, um, could you run a quick price check on that? [...]

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